If you are looking for government jobs in South Africa, the Department of Home Affairs South Africa is hiring VIC Services Supervisors (16 posts) across multiple provinces.

This opportunity is ideal for candidates with qualifications in Public Administration, Business Management, or Social Sciences and experience in customer service or operations.

VIC Services Supervisor (X16 Posts)

Salary

R397 116 – R467 790 per year
(Salary Level 08 – Basic Salary)

Job Locations

These government vacancies are available in the following locations:

Eastern Cape

• Libode (Ref No: HRMC 6/26/9a) – 1 Post
• Mount Fletcher (Ref No: HRMC 6/26/9b) – 1 Post

Free State

• Bloemfontein (Ref No: HRMC 6/26/9c) – 1 Post

Gauteng

• Benoni (Ref No: HRMC 6/26/9d) – 1 Post
• Cresta (Ref No: HRMC 6/26/9e) – 1 Post
• Germiston (Ref No: HRMC 6/26/9f) – 1 Post

KwaZulu-Natal

• Mbazwana (Ref No: HRMC 6/26/9g) – 1 Post
• Pavilion Mall (Ref No: HRMC 6/26/9h) – 1 Post

Limpopo

• Mokopane (Ref No: HRMC 6/26/9i) – 1 Post
• Polokwane (Ref No: HRMC 6/26/9j) – 1 Post

Mpumalanga

• Standerton (Ref No: HRMC 6/26/9k) – 1 Post
• Malelane (Ref No: HRMC 6/26/9l) – 1 Post

Northern Cape

• De Aar (Ref No: HRMC 6/26/9m) – 1 Post

North West

• Rustenburg (Ref No: HRMC 6/26/9n) – 1 Post

Western Cape

• Mossel Bay (Ref No: HRMC 6/26/9o) – 1 Post
• Somerset West (Ref No: HRMC 6/26/9p) – 1 Post

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Requirements

To apply for this Department of Home Affairs job, candidates must have:

• An Undergraduate qualification (NQF Level 6) recognized by South African Qualifications Authority (SAQA) in one of the following:
  • Public Management
  • Public Administration
  • Business Management
  • Operations Management
  • Law
  • Social Sciences

Experience

• 2 years experience in operations or customer service environment

Added Advantages

• Experience in Civic Services or Immigration Operations
• Valid driver’s licence

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Knowledge Requirements

Candidates should have knowledge of:

• Front office operations
• Fingerprint verification systems
• Civic Services regulatory framework
• Public Service regulatory framework
• Supply Chain Management processes
• Government structures and legislation
• Human Resources regulatory framework

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Required Skills

Applicants should demonstrate the following skills:

• Customer service and client focus
• Analytical thinking
• Planning and organising
• Problem solving
• Communication (verbal and written)
• Financial administration
• Interpersonal skills
• Attention to detail
• Administrative skills
• Supervisory skills
• Teamwork
• Time management
• Conflict management
• Computer literacy
• Integrity and honesty

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Key Duties

Successful candidates will perform the following responsibilities:

• Manage and supervise front office operations
• Attend to client enquiries and verification processes
• Monitor live capture photo booths
• Verify client information and fingerprint records
• Ensure effective delivery of Smart ID cards
• Authorise and collect client applications
• Implement security control processes
• Manage Birth, Marriage and Death (BMD) services
• Monitor daily operations in the office
• Build relationships with clients
• Ensure governance, risk and compliance
• Manage human, physical and financial resources
• Train and guide staff on regulatory compliance