Talentpop is looking customer service agents to join their company.
Responsibilities
Represent and convey your client’s brand/company
Create solution-based emails, and live chat messages in response to customer tickets/inquiries, and answer phone calls
Work independently; manage time and multi-task
Communicate regularly with clients, teams, and management using Slack and Email
Convey solutions and ideas to your clients that will improve their business and Customer Service Experience
Attend team meetings to check in with clients and fellow team members
Ideal Skills
Team player who is growth-driven, positive, and open-minded
Passion for helping others
Passion for learning and self-improvement
Committed to working in a long-term position with growth potential
Someone who is able to work with minimal supervision and still do great work
Someone who is committed to showing up each day with a willingness to learn and improve their skills
Someone who will not have attendance issues is prompt to meetings and is willing to contribute and share feedback to help their client and other team members
Someone who is willing to go the extra mile for their client and their customers
Someone who is solution-driven and provides suggestions whenever they have questions
Someone who does not make excuses and takes ownership of their actions
Someone who is willing to accept constructive feedback and improve to be a better version of themselves
Qualifications
- Required: At least 1 year of Customer Service Experience
- Required: Reliable Internet Connection – 15Mbps Upload AND Download (Backup ISP is also required!)
- Required: Reliable Working PC, with a fully functioning video/web camera
- Minimum of Core i3 with at least 8 GB RAM (or equivalent). We do not allow Tablets, Chromebooks, or Smartphones.
- Strong communication skills – both written and verbal
- Strong critical thinking skills
- E-Commerce experience is a PLUS
- Adaptable to changes in the work environment
- Competitive and enjoys a fast-paced customer service environment
- Experience using Shopify, BigCommerce, and/or Amazon is a plus but not required
- Experience using Gorgias, Zendesk, Freshdesk, Intercom, and/or G Suite is a plus but not required
- Must be able to communicate via Zoom Video, Phone, Slack, and Email
- Phone, Email, LiveChat, and SMS Support are a plus
- Exceptional Time Management and Organizational skills.
If you have what it takes. Apply here!!! https://www.talentpop.co/jobs/customer-service-agent